{"id":1405147,"date":"2026-02-08T10:00:42","date_gmt":"2026-02-08T15:00:42","guid":{"rendered":"https:\/\/www.thenewsherald.com\/?p=1405147&#038;preview=true&#038;preview_id=1405147"},"modified":"2026-02-08T10:01:09","modified_gmt":"2026-02-08T15:01:09","slug":"working-well-generations","status":"publish","type":"post","link":"https:\/\/www.thenewsherald.com\/2026\/02\/08\/working-well-generations\/","title":{"rendered":"Co-workers of different generations mentor each other to reduce workplace misunderstandings"},"content":{"rendered":"<p><strong>By CATHY BUSSEWITZ, Wellness Writer<\/strong><\/p>\n<p>NEW YORK (AP) \u2014 Barbara Goldberg brings a stack of newspapers to the office every day. The CEO of a Florida public relations firm scours stories for developments relevant to her clients while relishing holding the pages in her hand. \u201cI want to touch it, feel it, turn the page and see the photos,\u201d Goldberg said.<\/p>\n<aside class=\"related left\"><h2 class=\"widget-title\" data-curated-ids=\"\" data-relation-type=\"automatic-primary-section\">Related Articles<\/h2><ul><li>\n\t\t\t<a class=\"article-title\" href=\"https:\/\/www.thenewsherald.com\/2026\/02\/08\/legoland-coaster-0204\/\" title=\"First look: Galacticoaster at Legoland Florida, inside and outer space\">\n\t\n\t\t\t\t<span class=\"dfm-title metered\">\n\t\t\tFirst look: Galacticoaster at Legoland Florida, inside and outer space\t\t<\/span>\n\n\n\n\t\t\t<\/a>\n\t\n\t\n<\/li><li>\n\t\t\t<a class=\"article-title\" href=\"https:\/\/www.thenewsherald.com\/2026\/02\/08\/voters-are-worried-about-the-cost-of-housing-but-trump-wants-home-prices-to-keep-climbing\/\" title=\"Voters are worried about the cost of housing. But Trump wants home prices to keep climbing\">\n\t\n\t\t\t\t<span class=\"dfm-title metered\">\n\t\t\tVoters are worried about the cost of housing. But Trump wants home prices to keep climbing\t\t<\/span>\n\n\n\n\t\t\t<\/a>\n\t\n\t\n<\/li><li>\n\t\t\t<a class=\"article-title\" href=\"https:\/\/www.thenewsherald.com\/2026\/02\/08\/colorado-labor-force-shrinking\/\" title=\"Colorado\u2019s workforce has been shrinking since September \u2014 and that could spell trouble\">\n\t\n\t\t\t\t<span class=\"dfm-title metered\">\n\t\t\tColorado\u2019s workforce has been shrinking since September \u2014 and that could spell trouble\t\t<\/span>\n\n\n\n\t\t\t<\/a>\n\t\n\t\n<\/li><li>\n\t\t\t<a class=\"article-title\" href=\"https:\/\/www.thenewsherald.com\/2026\/02\/06\/trump-tariff-accomplishments-fact-check\/\" title=\"FACT FOCUS: Trump says tariffs have created an economic miracle. The facts tell a different story\">\n\t\n\t\t\t\t<span class=\"dfm-title metered\">\n\t\t\tFACT FOCUS: Trump says tariffs have created an economic miracle. The facts tell a different story\t\t<\/span>\n\n\n\n\t\t\t<\/a>\n\t\n\t\n<\/li><li>\n\t\t\t<a class=\"article-title\" href=\"https:\/\/www.thenewsherald.com\/2026\/02\/06\/how-to-start-saving\/\" title=\"How to start saving \u2014 even if you\u2019re starting from scratch\">\n\t\n\t\t\t\t<span class=\"dfm-title metered\">\n\t\t\tHow to start saving \u2014 even if you\u2019re starting from scratch\t\t<\/span>\n\n\n\n\t\t\t<\/a>\n\t\n\t\n<\/li><\/ul><\/aside>\n<p><a href=\"https:\/\/apnews.com\/article\/gen-z-protests-madagascar-nepal-morocco-peru-e1859bc7e4203adbac829cf45f92138b\">Generation Z<\/a> employees at O\u2019Connell &amp; Goldberg don\u2019t get her devotion to newsprint when so much information is available online and constantly updated, she said. They came of age with <a href=\"https:\/\/apnews.com\/article\/kids-smartphones-ban-parents-pledge-safety-europe-a96775a16ba131d2cc50b27b5096fe8b\">smartphones in hand<\/a>. And they spot <a href=\"https:\/\/apnews.com\/article\/tiktok-trends-food-fashion-ban-6cc74619493f226827b103da4f652a84\">trends on TikTok<\/a> or Instagram that <a href=\"https:\/\/apnews.com\/article\/census-baby-boomers-aging-america-demographics-ad275e223615952ce73d52ed714d24b0\">baby boomers<\/a> like Goldberg might miss, she said.<\/p>\n<p>The staff\u2019s disparate media consumption habits become clear at a weekly Monday staff meeting. It was originally intended to discuss how the news of the day might impact the firm\u2019s clients, Goldberg said. But instead of news stories, the conversation often turns to the latest slang, digital tools and <a href=\"https:\/\/apnews.com\/article\/ny-giants-brian-daboll-6-7-d4935a6490c2a2613c33955712adb921\">memes<\/a>.<\/p>\n<p>The first time it happened, she listened without judgment, and thought, \u201cShoot, this is actually really insightful. I need to know the trending audio and I need to <a href=\"https:\/\/apnews.com\/article\/influencers-election-trump-harris-news-eacd42bce73d6e11cbc760caf28c993a\">know these influencers<\/a>.\u201d Of her younger colleagues, she said, \u201cthey know the cultural conversation that I wasn\u2019t thinking about.\u201d<\/p>\n<p>With at least five generations participating in the U.S. workforce, co-workers can at times feel like they <a href=\"https:\/\/apnews.com\/projects\/tween-slang-skibidi-sigma-mogging-quiz\/\">speak different languages<\/a>. The ways people born decades apart approach tasks may create misunderstandings. But some workplaces are turning the natural divides between age groups into a competitive advantage through reverse mentoring programs that recognize the strengths each generation brings to work and uses them to build mutual skills and respect.<\/p>\n<p>Unlike traditional mentorships that involve an older person sharing wisdom with a younger colleague, reverse mentoring affords less experienced staff members the opportunity to teach seasoned colleagues about new trends and technologies.<\/p>\n<p>\u201cThe generational differences, to me, are something to leverage. It\u2019s like a superpower,\u201d Goldberg said. \u201cIt\u2019s where the magic happens.\u201d<\/p>\n<p>Here are some ways to make the most of a multigenerational workplace.<\/p>\n<h4>Mentoring up<\/h4>\n<p>Beauty product company Est\u00e9e Lauder began a reverse mentoring program globally a decade ago when its managers realized consumers were rapidly getting beauty tips from social media influencers instead of department stores, said Peri Izzo, an executive director who oversaw the initiative.<\/p>\n<p>The voluntary program now has roughly 1,200 participants. The mentors are millennials, born 1981 to 1986, and <a href=\"https:\/\/apnews.com\/article\/covid-health-millennials-fcaa60313baf717312c6e68f12eb53ff\">Gen Zers<\/a>, born starting in 1997. They\u2019re paired with mentees who are part of the U.S. baby boom of 1946 to 1964, and members of Generation X, born 1965 to 1980, according to the generational definitions of the Pew Research Center.<\/p>\n<p>At the start of a new mentoring relationship, participants do icebreaker activities like a Gen Z vocabulary quiz. The young mentors take phrases they use with friends in group chats and quiz older colleagues about what they mean, said Izzo, who at age 33 qualifies as a young millennial. For example, if a Gen Zer says something is \u201cliving rent-free in your head,\u201d it refers to someone or something that constantly occupies your thoughts.<\/p>\n<p>\u201cMost of the mentees knew what it was, but then one mentee\u2019s reaction was, \u2018Oh I get it, my son lives rent-free in my house,\u2019 and everyone thought it was so funny because they were like, \u2018You really don\u2019t understand the context that it\u2019s being used on TikTok and amongst millennial and Gen Z,\u2019\u201d Izzo said.<\/p>\n<p>Madison Reynolds, 26, a product manager on the technology team at Est\u00e9e Lauder, is a Gen Zer and serves as a reverse mentor in the program. She and her contemporaries teach their older colleagues phrases such as \u201cYou ate it up,\u201d which means you did a good job. When her manager tries out Gen Z phrases, Reynolds offers feedback, saying, \u201cNo, that\u2019s not right,\u201d or \u201cYou got it.\u201d<\/p>\n<h4>Give and take<\/h4>\n<p>When 81-year-old hotelier Bruce Haines brought in athletes from Lehigh University\u2019s wrestling team to participate in a mentorship program at the Historic Hotel Bethlehem in Pennsylvania, he taught them about entrepreneurship by having the students shadow managers in various departments. He also gained valuable marketing insights from the students, which he hadn\u2019t anticipated.<\/p>\n<p>\u201cIt\u2019s been energizing for me. It\u2019s almost reinvigorating,\u201d Haines, the hotel\u2019s managing partner, said. \u201cWe tended to be Facebook-focused. We\u2019re a luxury destination hotel, so we tend to be an older crowd that we\u2019re reaching. They enhanced our marketing by alerting us that we need to be on Instagram and YouTube and get out there and reach the younger people.\u201d<\/p>\n<p>The students also suggested offering prepackaged pints of ice cream to the hotel\u2019s in-house parlor because their contemporaries didn\u2019t want to wait around for cones. \u201cWe were really missing out, and it\u2019s truly increased our ice cream sales and our profitability,\u201d Haines said.<\/p>\n<h4>Old-fashioned people skills<\/h4>\n<p>Carson Celio, 26, is an account supervisor at the PR firm Goldberg leads. She\u2019s part of the cohort that advises the CEO about what\u2019s trending on TikTok and what\u2019s over with. She says Goldberg has taught her how to successfully work a room and spark conversations that feel natural and organic.<\/p>\n<p>Celio was a sophomore in college when COVID-19 hit, which pushed most of her classes online, including a public speaking course. \u201cWe have spent so much time online and conducting meetings over Zoom or Teams.\u201d As a result, in-person networking can feel overwhelming to her generation, she said. \u201cLearning the value of actually being face to face with people and building those connections \u2014 Barbara has helped me a lot with that.\u201d<\/p>\n<h4>A text or a tome<\/h4>\n<p>At Harvard Medical Faculty Physicians, a medical group that employs 2,400 doctors in eastern Massachusetts, Dr. Alexa B. Kimball adapts her communication style to a range of age groups. Some mature clinicians send very long emails, which can be unproductive.<\/p>\n<p>\u201cWhen you have an email conversation that\u2019s in its 15th response, that tells you you should pick up the phone,\u201d Kimball, the group\u2019s CEO, said. On the other extreme, some of the youngest trainees communicate with six-word texts, she said.<\/p>\n<p>A reverse mentoring program that teachers doctors about different communication styles helped when the practice launched a new medical records system that required 14 hours of training. Following the training, Kimball paired workers with more tech-savvy colleagues, who tended to be younger, to provide support.<\/p>\n<h4>Phased retirement<\/h4>\n<p>Robert Poole, 62, is the only person at health care technology company Abbott who manages the laser used to create nearly microscopic components of a cardiovascular device. Since he\u2019s approaching retirement, Abbott hired Shahad Almahania, 33, an equipment engineer, to work alongside him and absorb some of his decades of knowledge.<\/p>\n<p>\u201cThe equipment is all custom, so it takes a long time to learn how to run it and keep it running,\u201d Poole said.<\/p>\n<p>Poole, who began working in the 1980s, said he also learns from Almahania. When Abbott removed landline telephones five years ago, he migrated to group chats like Slack, asking her for help deciphering the meaning of emojis.<\/p>\n<p>\u201cWhen you strip away all the generational stereotypes, \u2026 every age group, every person, is looking for some of the same things,\u201d said Leena Rinne, vice president at online learning platform Skillsoft. \u201cThey want supportive leadership. They want the opportunity to grow and to contribute in their workplace. They want respect and clarity.\u201d<\/p>\n<p><em>Share your stories and questions about workplace wellness at cbussewitz@ap.org. Follow AP\u2019s Be Well coverage, focusing on wellness, fitness, diet and mental health at <a href=\"https:\/\/apnews.com\/hub\/be-well\">https:\/\/apnews.com\/hub\/be-well<\/a><\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Co-workers can at times feel like generations speak different languages. 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